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Warranty Claims

If you have a warranty claim and your product is found to be defective, we will repair or replace it with another of the same item only. For warranty claims, you will be responsible for shipping the defective product to the Product Support Center for validation before receiving a replacement.

JPROStore.com does not offer refunds on any Noregon JPRO products or services.

To open a warranty claim, please use our contact us page or call us at 336-970-5567 for a Return Material Authorization (RMA).

North Carolina Tax Exempt Status

This store is required by law to charge sales tax on all sales to North Carolina shipping addresses.

For those customers located in North Carolina who have tax exempt status, please fill out the Certificate Of Exemption form E-595E located on the North Carolina Department of Revenue's website. After you print and sign the completed form, fax it to 336-760-2540.

Once your tax exemption has been verified, sales tax will not be charged on your orders.

Tax exemption requests will be verified within one business day after receipt.